Workflows to simplify your returns processes

It is not uncommon for a customer experience agent to toggle between multiple applications in order to take one step in a return merchandise process, bring them together with BrightReps.

BrightReps allows your agent to execute a return faster and more consistently by integrating the systems in your current ecosystem, enabling you to take action operate directly from the ticket. 

 “Before BrightReps, we weren’t able to follow the status of in-flight returns efficiently, if at all. Now we are able to see where it is in the process and communicate more effectively with our customers."
Dane B.
Customer Success at Rachio

Typical Workflows

  • Process a defective item
  • Search Shopify orders
  • Create a return label

Example Integrations

  • Shopify
  • Shipstation
  • Easypost
  • Arena

Related Case Studies

How HydraPak Optimized Their RMA Process to Save Time and Money

Read their story

How Kinsa streamlined returns using BrightReps

Read their story

Effortless on-boarding. Powerful Automation. All your process documented and easily accessible.