It is not uncommon for a customer experience agent to toggle between multiple applications in order to take one step in a return merchandise process, bring them together with BrightReps.
BrightReps allows your agent to execute a return faster and more consistently by integrating the systems in your current ecosystem, enabling you to take action operate directly from the ticket.
“Before BrightReps, we weren’t able to follow the status of in-flight returns efficiently, if at all. Now we are able to see where it is in the process and communicate more effectively with our customers."
Customer Success at Rachio
Process a defective item
Search Shopify orders
Create a return label
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