Step-by-step instructions for consistent troubleshooting

Complex business processes exist in every business and can be difficult to communicate or update across an organization. BrightReps allows you to design a process in our flow builder, deploy to your agents and enable them to take action directly from the ticket.

When your internal process changes we allow you to evolve in real-time keeping your team from static process workflows.


“90% reduction in ticket handling time”
Andrew Wilkinson
Head of Support at Kinsa

Typical Workflows

  • Verify customer information
  • Netgear modem troubleshooting
  • Homepage is not loading

Example Integrations

  • Zendesk
  • Salesforce
  • Freshdesk

Related Case Studies

How Omnidian brought their processes to life using BrightReps

Read their story

Effortless on-boarding. Powerful Automation. All your process documented and easily accessible.